Fraxses offers a compelling solution for the online gaming industry, in which the ability to make swift, data-driven decisions is critical. A gaming provider that relied on Excel spreadsheets and manual processes experienced difficulty reconciling data from different platforms. It required a platform that ensured speed, accuracy and availability of management reporting, with real-line data collection and aggregation being the primary requirement. When Fraxses was implemented, it ticked all the boxes. The platform eliminated challenges in accessing data, ensured the quality and reliability of data, automatically reconciled data from different systems and allowed for reports to be produced on demand.

Fraxses can quickly deliver a 360° Customer View for your organisation, regardless of the number of data sources involved or the technology they use. This was demonstrated when the platform was implemented at a prominent retail bank that comprised a domestic and international operation. Each operation had its own IT solution, with very little integration between multiple data sources. As a result, client managers lacked a comprehensive customer view and were unable to promptly generate reports for clients. In 14 days, Fraxses provided the 360° customer view the bank needed, along with the ability to generate up-to-the-minute reports on demand, and several other valuable ROIs.

Every business relies on its customers, so if those customers start to drift away it’s vital to understand the reasons why. Fraxses’ capability to provide such insights was put to the test when  an energy provider requested an implementation to investigate customer churn. The company’s data was retail-focused rather than customer-centric, there was no integration between the systems containing customer data and their feedback, and business reporting was driven by static segmentation rather than aligned to customer lifecycle. Notwithstanding these complexities, Fraxses pinpointed the factors driving customer churn in just 10 days. Without Fraxses, this exercise would have taken an estimated four months.

Fraxses advances a new approach to Internal Audit. The Internal Audit process as we know it is a costly and complex undertaking. Teams must contend with difficulties in accessing data and integrating analytics, as well as skills shortages, capacity limitations, budgetary constraints and data privacy legislation. Leveraging the power of data virtualization, Fraxses offers a complete solution to the challenges Internal Audit teams face today, and those they’ll face tomorrow. The platform opens the world of analytics to auditors, presenting the opportunity to incorporate Agile methodology and providing the tools to move beyond typical control and process testing, into dynamic risk management.