In the rapidly changing world of retail banking, the majority of client-facing contact is digital.
But banks still need to maintain a local presence to retain their personal connection with clients. In addition to this, banks are faced with the challenges of having to manage the fragmentation of client information across multiple systems and frequent client profile changes, reduced profit margins due to low interest rates, and the arrival of FinTechs on the scene.
Regulation is increasing and the level of detail is continuously expanding. More data, shorter timelines and higher frequency are key elements of the data driven supervisory mechanisms.